Pitfalls of working from home no one talks about!
There is something that happens with people that work from home, all of your home issues plus your work issues collied. This is something most companies don't take into consideration, if you hire people based on a certain skill set one of those things needs to be how well they manage their home life, work life and how well you the company listens to their issues,( special attention and assistance needs to be given to people who are not permanent workers in your company.) Life/ Death/ Illness, Divorce/ Abuse, these are major life events, if you aren't trained to see or hear the subtle markers if any of these life events pop up, you have no real reference as to the mental health of your agent, long term or seasonal! If your companies motto is : "we protect "our" agents!" and this is said to a person who is a seasonal agent, in a confrontational manner, as if to say: you aren't allowed to criticize what we do or how we do it, and if you do, its "us...